Question 1

Do you sell both loose and custom-cut emeralds?

Accepted Answer

Yes. We offer loose polished emeralds, as well as rough-to-polished custom cutting based on your specific needs.

Question 2

Can I request a specific shape, size, or color tone?

Accepted Answer

Absolutely. Let us know your preferences, and we will show you the most suitable stones or source rough that matches your vision.

Question 3

Can I visit your factory?

Accepted Answer

We welcome visits by appointment at our facility. You can see the process firsthand and meet the team.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide with secure, insured carriers.

Question 5

Are your emeralds treated?

Accepted Answer

All our stones are natural. Some may be traditionally oiled (paraffin oil) and we always disclose any treatments transparently.

Question 6

Are emeralds more valuable than diamonds?

Accepted Answer

In terms of rarity, fine-quality emeralds can be even more rare than diamonds. While diamonds are valued for their brilliance and durability, emeralds are prized for their rich green color and unique character. Top-quality emeralds can command very high prices — sometimes exceeding that of diamonds of the same size.

Question 7

Why do emeralds have inclusions?

Accepted Answer

Inclusions are common in emeralds and are part of what makes each stone unique. These natural features are often referred to as the emerald’s “garden” (or jardin in French). They are formed during the gemstone’s growth deep within the Earth and are considered normal, even desirable to some collectors

Question 8

Can I wear emeralds every day?

Accepted Answer

Yes, but with care. Emeralds are not as hard as diamonds or sapphires, and their inclusions can make them more prone to damage. It’s best to avoid heavy impacts and harsh cleaning methods. We recommend removing emerald jewelry during sports, gardening, or any rough work.

Question 9

How should I clean an emerald?

Accepted Answer

Use cold water, a soft brush, and mild soap. Avoid ultrasonic cleaners, steam cleaning, or harsh chemicals, especially if the emerald is treated with oil. Gently pat dry with a soft cloth.

Question 10

What’s the best color for an emerald?

Accepted Answer

The most desirable emerald color is a vivid, saturated green with a slight bluish undertone. However, color preference can be personal — some prefer lighter or brighter greens. A good emerald should have a balance of strong color and natural brilliance.

Question 11

Do emeralds hold their value?

Accepted Answer

High-quality natural emeralds with minimal treatment and strong color can retain or even increase in value over time, especially if they are certified by reputable labs. As with all gemstones, provenance, quality, and market demand influence long-term value.

Question 12

How do I know if an emerald is real?

Accepted Answer

The best way to ensure authenticity is to buy from a reputable seller and request a certificate from a recognized gemological laboratory (such as GRS, SSEF, or AGL). We provide full certification and treatment disclosure with every emerald we sell.

FAQ

Frequently asked questions